WellSense, part of The Five Elements, is committed to handling your personal information securely and responsibly. This Privacy Policy explains what we collect and how we use, share, and protect it.
1. Information we collect
- Identity and contact information, including name, phone number, and email address.
- Account information, preferences, authentication records, and support communications.
- Course enrollment, lesson progress, notes, discussions, ratings, and certificates.
- Transaction references and billing details. Complete payment-card credentials are handled by the payment gateway and are not stored by WellSense.
- Technical and usage information such as device, browser, IP address, pages visited, and security logs.
2. How we use information
- Provide accounts, Academy enrollment, course playback, progress tracking, and support.
- Process and reconcile payments and prevent fraud.
- Operate, secure, troubleshoot, and improve our services.
- Send service notices and, where permitted, communications about WellSense offerings.
- Meet legal, accounting, and regulatory obligations.
3. Sharing information
We do not sell or rent personal information. We may share only necessary information with service providers that support payment processing, hosting, communications, analytics, security, and legal compliance, or with authorities where legally required.
4. Cookies and local storage
We use cookies and browser storage for authentication, security, preferences, and service operation. Blocking these technologies may prevent account or Academy features from working.
5. Data security
We apply reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, alteration, or disclosure. No internet service can guarantee absolute security.
6. Data retention
Information is retained only as long as needed for the purposes described here, including account operation, transaction records, dispute handling, security, and legal obligations.
7. Your choices and rights
Subject to applicable law, you may request access, correction, or deletion of personal information and may withdraw optional marketing consent. Some transaction and security records must be retained where legally required.
8. Children’s privacy
Our services are not intended for children under 13, and we do not knowingly collect their personal information.
9. Third-party links
External websites and services have their own privacy practices. Review their policies before providing information to them.
10. Changes and contact
We may update this policy and will publish the current version here. For questions or privacy requests, contact contact@wellsensecommunity.com.